• Orders will be shipped within 1-4 days of payment being received, unless it is a piece that is made to order. Most items in my store are ready to ship, and only need some processing and packing time.

• Shipping and processing time may be slightly extended at peak times, ie Christmas or online market periods.

• Australia post is my main shipping provider, you can select express or regular shipping domestically. These are flat rates for as many pieces as are in your order. 

• Yes I ship Internationally.  Pricing of international shipping will be calculated at checkout.

• You will be sent an email with the Australia Post tracking
  number once the item/s have been lodged with Australia Post.

• You may also select 'express' for both domestic and international orders.

• If you don’t see your tracking email right away, please check your junk folder. If it's still not there e-mail me at hello@renemendonca.com and I can check it for you. 

• Please choose your items carefully, pictures form a big Part of the description of these one of a kind and hand made items. Please refer to measurements in product description before purchasing.

• Returns are not made for change of mind. 
  
• If you have any issues with your item, please e-mail me hello@renemendonca.com to discuss a resolution.

• The return must arrive back in original undamaged condition before the item that is being exchanged is sent out again to the customer.

• If your order arrives and appears to have been damaged in the post, please photograph the damaged box and broken /damaged piece and email me within 24hrs.

Thank you ! 

• Ceramics are very tough, vitrifying during the firing process, but they can still be broken and damaged by dropping, a sharp knock, and contact by force or pressure against other solid surfaces, i.e. metal, tiles, glass, steel door handles and stone benches etc.

• Ceramics are food safe and dishwasher friendly but hand washing is recommended to prolong the life of your ceramics, especially if it has a 3D element with wire. Keep in mind that the wire containing cups are not microwave friendly.

• Avoid thermal shock with your ceramics, sudden changes from hot to cold or cold to hot can result in cracking.

• Think of your coffee/tea mugs they are robust, and great for every day use, but if dropped or knocked against the tap while washing they can chip, crack, or break.